PILLLAR Gear Lifetime Limited Warranty


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Please read Policy Details prior to starting claim. 


Return Product

PILLLAR Skateboards                             2929 Chicago Ave                                  #1214                                                    Minneapolis, MN 55407


Receive New or Repaired Item

Policy Details

We aim to produce and sell the highest quality, longest lasting products, but sometimes things happen.   We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack or gear wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. PILLLAR products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below. 

This warranty applies to all  PILLLAR "Gear" only (warranty excludes skateboards and apparel).  Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.



 Defects in materials, components, or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below).


The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.


 Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following: (1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’; (2) If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.


No problem at all. Contact us HERE and we will help you out right away.

Warranty Return Address

PILLLAR Skateboards

2929 Chicago Ave


Minneapolis, MN 55407

All shipping to Warranty must be pre-paid and insured. PILLLAR will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary by location. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.