PILLLAR Gear Lifetime Limited Warranty
Start Claim HERE
Please read Policy Details prior to starting claim.
PILLLAR Skateboards 2929 Chicago Ave #1214 Minneapolis, MN 55407
Receive New or Repaired Item
WHAT DOES MATERIAL, COMPONENT, AND WORKMANSHIP DEFECT MEAN?
Defects in materials, components, or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below).
WHAT IS SPECIFICALLY COVERED?
The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.
WHAT IS NOT COVERED?
Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following: (1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’; (2) If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.
I'M STILL CONFUSED!
No problem at all. Contact us HERE and we will help you out right away.
Warranty Return Address
2929 Chicago Ave
Minneapolis, MN 55407
All shipping to Warranty must be pre-paid and insured. PILLLAR will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary by location. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.